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Important Plan Information

  1. Unlimited Plans for Smartphones

  2. 5G Ultra Wideband for mobile: 5G Ultra Wideband available in select areas. Requires a 5G Ultra Wideband-capable device inside the 5G Ultra Wideband coverage area. Uploads may be over 5G Nationwide and 4G LTE in lower signal strength conditions. 5G Start and Welcome Unlimited plans do not include 5G Ultra Wideband access. 4K UHD Video Streaming available on capable smartphones inside the 5G Ultra Wideband coverage area for 5G Play More, 5G Do More and 5G Get More unlimited plans (must be turned on by customer in My Verizon online, the My Verizon App or by calling customer service); otherwise user will receive 720p HD Video Streaming. 5G Ultra Wideband is provided using the best of Verizon’s spectrum assets. Not all 5G devices are compatible with all of those assets and some devices may require software updates to be fully compatible. Check your device’s network compatibility.

    5G Nationwide / 4G LTE for mobile: 5G Nationwide requires a 5G Nationwide compatible device. Devices manufactured before 2020 are not 5G Nationwide compatible. You will receive 4G LTE when 5G Nationwide isn’t available. During times of congestion, on the 5G Play More and 5G Do More unlimited plans your smartphone and Mobile Hotspot data may be temporarily slower than other traffic for the rest of your monthly billing cycle (only after 50 GB/mo of 5G Nationwide or 4G LTE data). On 5G Start and Welcome Unlimited plans during times of congestion your data may be temporarily slower than other traffic. 720p HD Video Streaming available on smartphones for 5G Play More, 5G Do More and 5G Get More unlimited plans (must be turned on by customer in My Verizon online, the My Verizon App or by calling customer service); otherwise user will receive SD Video Streaming. SD (480p) Video Streaming on 5G Start and Welcome Unlimited plans.

    Mobile Hotspot access: Mobile Hotspot only available on 5G Start, 5G Play More, 5G Do More, and 5G Get More unlimited plans. Mobile Hotspot not available on Welcome Unlimited plan. Mobile hotspot speeds reduced to speeds up to 3 Mbps when on 5G Ultra Wideband and 600 Kbps when on 5G Nationwide / 4G LTE for the rest of your monthly billing cycle (only after 25 GB/mo 5G Ultra Wideband, 5G Nationwide, or 4G LTE hotspot data on 5G Play More and 5G Do More unlimited plans, and after 50 GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE hotspot data on the 5G Get More unlimited plan). Mobile hotspot speeds on 5G Start unlimited plan reduced to 600 Kbps for the rest of your monthly billing cycle after 5 GB/mo of 5G Nationwide / 4G LTE hotspot data.

    Other plan details: Welcome Unlimited plan cannot be mixed and matched with other plans; in order to be eligible for Welcome Unlimited plan all lines on the account must be on the Welcome Unlimited plan. The Welcome Unlimited plan is not eligible for certain device promotions. Domestic data roaming at 2G speeds; int’l data reduced to 2G speeds after 512 MB/day. If more than 50% of your talk, text or data usage in a 60-day period is in Canada or Mexico, use of those services in those countries may be removed or limited.

  3. Connected Device Plans

  4. Tablets, laptops, smartwatches, Hum+, Humx, and security cameras: 5G Ultra Wideband: (1) 5G Ultra Wideband available in select areas, and access requires a 5G Ultra Wideband capable device; (2) 5G Ultra Wideband access included with Unlimited Plus connected device plan for tablets and laptops; (3) uploads may be over 5G Nationwide and 4G LTE in lower signal strength conditions (uploads over 5G Ultra Wideband, 5G Nationwide, or 4G LTE will not count towards your data allowance, except for mobile hotspot data usage on tablets); (4) mobile hotspot/tethering for tablets on Unlimited Plus plan reduced to speeds up to 3 Mbps for the rest of your monthly billing cycle (only after 30 GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data); and (5) 4K UHD on capable tablets and laptops inside 5G Ultra Wideband coverage area on Unlimited Plus plan. 5G Nationwide / 4G LTE: (1) 5G Nationwide requires a 5G Nationwide compatible device (devices manufactured before 2020 are not compatible); (2) you will receive 4G LTE when 5G Nationwide isn't available; (3) during times of congestion, data for tablets and mobile hotspot data on tablets and laptops may be temporarily slower than other traffic for the rest of your monthly billing cycle (only after 30GB/mo 5G Nationwide or 4G LTE data on Unlimited Plus plan, and after 15GB/mo 5G Nationwide or 4G LTE data on Unlimited plan); (4) data for laptops reduced to speeds up to 600 Kbps and may be temporarily slower than other traffic during times of congestion for the rest of your monthly billing cycle (only after 30GB/mo of 5G Nationwide or 4G LTE data on Unlimited Plus plan, and after 15GB/mo of 5G Nationwide or 4G LTE data on Unlimited plan); (5) data for smartwatches, Hum+ (including mobile hotspot data), Humx (including mobile hotspot data), and security cameras on Unlimited plan and Unlimited With In Car WiFi plan for Hum+ reduced to speeds up to 600 Kbps and may be temporarily slower than other traffic during times of congestion for the rest of your monthly billing cycle (only after 15GB/mo of 5G Nationwide or 4G LTE data); (6) not available for machine-to-machine services; (7) mobile hotspot/tethering for tablets reduced to speeds up to 600 Kbps for the rest of your monthly billing cycle (only after 30 GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Unlimited Plus plan, and after 15 GB/mo of 5G Nationwide or 4G LTE data on Unlimited plan); (8) mobile hotspot/tethering for laptops reduced to speeds up to 600 Kbps for the rest of your monthly billing cycle (only after 30 GB/mo of 5G Nationwide or 4G LTE data on Unlimited Plus plan, and after 15 GB/mo of 5G Nationwide or 4G LTE data on Unlimited plan; (9) mobile hotspot/tethering for Hum+ and Humx reduced to speeds up to 600 Kbps for the rest of your monthly billing cycle (only after 15GB/mo of 5G Nationwide or 4G LTE data on Unlimited With In Car WiFi plan for Hum+ and Unlimited plan for Humx); (10) using mobile hotspot counts toward your monthly billing cycle 5G Nationwide/4G LTE plan allocation for all connected devices except tablets; (11) domestic data roaming at 2G speeds; (12) no international roaming; and (13) video typically streams at 720p on compatible devices and up to 1080p on tablets.

    Mobile Hotspot devices, Connected Home devices, and USB Modems: 5G Ultra Wideband: (1) 5G Ultra Wideband available in select areas and access requires a 5G Ultra Wideband capable device; (2) 5G Ultra Wideband access included with Plus, Pro, and Premium plans; (3) 5G Ultra Wideband speeds reduced to speeds up to 3 Mbps for the rest of your monthly billing cycle only after: 50 GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Plus plan; 100 GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Pro Plan; and 150GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Premium plan; (4) uploads may be over 5G Nationwide and 4G LTE in lower signal strength conditions; and (5) 4K UHD streaming on capable devices inside 5G Ultra Wideband coverage area on Plus, Pro, and Premium plans. 5G Nationwide / 4G LTE: (1) 5G Nationwide requires a 5G Nationwide compatible device (devices manufactured before 2020 are not compatible); (2) data reduced to speeds up to 600 Kbps for the rest of your monthly billing cycle (only after 15GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Essential plan; 50 GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Plus plan; 100 GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Pro Plan; and 150GB/mo of 5G Ultra Wideband, 5G Nationwide, or 4G LTE data on Premium plan); (3) not available for machine-to-machine services; (4) domestic data roaming at 2G speeds; (5) no international roaming; and (6) video typically streams at 720p on compatible devices.

    NOTE: IF YOU HAVE A DATA ONLY PLAN AND USE VOICE SERVICE, DOMESTIC VOICE CALLS WILL BE BILLED AT $0.25/MINUTE PLUS ANY APPLICABLE TAXES AND FEES.

  5. 5G Home Internet

  6. Powered by 5G Ultra Wideband. Available in select areas. Speeds and plans vary depending on address/location, equipment, and network connection. All plans include 4G LTE backup with download speeds up to 70 Mbps. Unlimited data with no data usage caps.

    5G Home Internet plans: Download speeds of 85-300 Mbps. Typical upload speeds around 10 Mbps. Uploads may be over 5G Nationwide and 4G LTE in lower signal strength conditions. 2 year service price guarantee.

    5G Home Internet Plus plans: (1) With the 5G Internet Gateway or Verizon Receiver (on 5G Ultra Wideband high-band), download speeds of 300-1000 Mbps. Typical upload speeds around 50 Mbps. Uploads may be over 5G Nationwide and 4G LTE in lower signal strength conditions. 3 year service price guarantee. Includes Verizon Cloud Unlimited. (2) With the Verizon Internet Gateway or Verizon Receiver (on 5G Ultra Wideband mid-band), download speeds of 85-300 Mbps. Typical upload speeds around 10 Mbps. Uploads may be over 5G Nationwide and 4G LTE in lower signal strength conditions. 3 year service price guarantee. Includes Verizon Cloud Unlimited.

  7. LTE Home Internet

  8. Download speeds of 25-50 Mbps. Typical upload speeds of 4 Mbps. Unlimited data with no data usage caps.

  9. Plan Compatibility

  10. Your wireless device must be on a compatible plan at all times; log into My Verizon to review your plan details. If you switch your SIM (Subscriber Identity Module) card to a different device and your plan is incompatible with that new device (for example, switching a SIM card from a smartphone to a mobile hotspot device), Verizon reserves the right to disconnect your line(s) of service unless you change to a compatible plan.

    5G Nationwide: Devices manufactured before 2020 are not 5G Nationwide compatible.

    If your plan details are not listed above, log into My Verizon to review your plan details.

    Attention Verizon Business Customers: Business customers that have a Major Account Agreement with Verizon should check their Agreement for any applicable Activation or Upgrade Fees, early termination fees, and applicable Taxes, Fees and Surcharges.

    Coverage Maps available at https://www.verizon.com/coverage-map/

  11. International Calling & Roaming

  12. You can call some international destinations using 10–digit direct dialing, and can also make or receive calls while traveling internationally. Visit www.verizon.com/plans/international/ for plans and pricing.

  13. TravelPass

  14. TravelPass® is available for $10/day per line enrolled if you initiate talk, text, or data outside of the Verizon domestic calling area. TravelPass® gives you unlimited talk, text and data in more than 210 countries and destinations for 24 hours. Some plans include calling, texting, and data use in Mexico and Canada. With the 5G Get More and 5G Do More plans, you accrue 1 TravelPass® day each month, accumulating up to 12 days each calendar year for as long as you stay on the plan. Accrued TravelPass® days expire 12 months after the date they are issued.

  15. Detailed Billing

  16. $1.99 per month per line enrolled.

  17. Activation/Upgrade Fees

  18. Activation/Upgrade Fee: $35 per line. No Activation or Upgrade Fee for 5G Home Internet or LTE Home Internet.

  19. Minimum Contract Term

  20. Each line requires a month-to-month or two-year contract.

  21. Early Termination Fees for Mobile

  22. If you agree to a contract that results in a two-year service agreement, the early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an advanced device.

  23. Taxes, Surcharges and Fees

  24. We use your service address for each wireless service line to determine how we bill taxes, other governmental charges, and Verizon surcharges (which are Verizon’s charges, not taxes). As of July 11, 2022, for service other than 5G Home and LTE Home (which are not subject to these charges), these charges can add between 13% and 48% to your standard monthly access and other charges, and may include a Federal Universal Service Charge (33.0% of the interstate and international telecom charges; varies quarterly based on FCC rate), Regulatory Charge (16 cents per voice line, 2 cents per data-only line) and Administrative and Telco Recovery Charge ($3.30 per voice line, 6 cents per data-only line). Taxes, other governmental charges, and Verizon surcharges are subject to change. For more details on these charges, call 1-888-684-1888.

  25. Unlimited Anytime Minutes

  26. Unlimited Anytime Minutes are for direct dialed, uninterrupted live dialogue between two individuals. Broadcasts, chat and party lines, auto-dialed calls, telemarketing and similar services are prohibited.

  27. Unlimited Messaging

  28. Applies when sending and receiving (i) Text, Picture, and Video Messages with Verizon Wireless and non-Verizon Wireless customers in the United States; (ii) Text, Picture, and Video messages sent via email; (iii) Instant Messages; and (iv) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Premium Messaging programs not included.

  29. Notice Regarding Transmission of Wireless Emergency Alerts (Commercial Mobile Alert Service)

  30. Verizon Wireless has chosen to offer wireless emergency alerts within portions of its service area, as defined by the terms and conditions of its service agreement, on wireless emergency alert capable devices. There is no additional charge for these wireless emergency alerts. Wireless emergency alerts may not be available on all devices or in the entire service area, or if a subscriber is outside of the Verizon Wireless service area. For details on the availability of this service and wireless emergency alert capable devices, please ask a sales representative, or go to https://www.verizon.com/support/wireless-emergency-alerts-faqs/.

  31. DATA SERVICES

  32. Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received) as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re-initiate data sessions without your pressing or clicking the SEND, connect or Enter buttons. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.

    Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.

  33. Data Services: Permitted Uses.

  34. You can use our Data Services for accessing the Internet and for such uses as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games (including simulcasting); (v) mobile hotspot/tethering up to your Plan’s permitted allotment; and (vi) Voice over Internet Protocol (VoIP).

  35. Data Services: Prohibited Uses.

  36. You may not use our Data Services for illegal purposes or purposes that infringe upon others' intellectual property rights, or in a manner that interferes with other users' service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network's ability to fairly allocate capacity among users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable "bots" or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) "auto–responders," "cancel–bots," or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e–mail use by others; (iii) generating "spam" or unsolicited commercial or bulk e–mail (or activities that facilitate the dissemination of such e–mail); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet–based resources of others, including the generation or dissemination of viruses, malware, or "denial of service" attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless' or another entity's network or systems; (vi) running software or other devices that maintain continuous active Internet connections when a computer's connection would otherwise be idle, or "keep alive" functions, unless they adhere to Verizon Wireless' requirements for such usage, which may be changed from time to time; (vii) use of your smartphone or your Mobile Hotspot to provide internet connectivity for the primary purpose of cyrpto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies; or (viii) any use of Smartphone data meant to be used exclusively on the Smartphone device to provide connectivity, directly or indirectly, to other devices, including but not limited to routers, jetpacks, modems, Smart TVs, computers, tablets or servers. Provided however, providing connectivity to other devices is permitted through Mobile Hotspot/tethering which is limited to the amount of data allocated with your plan. We may investigate, and may ask you to provide an explanation, to determine whether such usage violates the terms and conditions of your Service, the Customer Agreement, or any other applicable terms & conditions have been violated.

We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify (including slowing speeds for excessive usage) or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or the compliance of other subscribers, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. See https://www.verizon.com/about/privacy/.

Last Update July 20, 2022